Support / FAQ
For help with any issues, we encourage you to contact our customer service department using our Online Support system. Existing customers with an account are urged to use our registered user support for faster service. Even without an account or signing in you can still use the system to get help. We're focused on service and making sure your experience with K&L is exceptional.
New Customers
- What Are The Best Reasons To Shop At K&L Wine Merchants?
- Frequently Asked Questions
- Shop Safely Online
- Our Privacy Policy
- Signing Up For Our FREE Newsletter
Placing an Order
- Shop Safely Online
- How To Purchase Products
- Is everything on the site in-stock and ready for shipment?
- Pre-Arrival (Futures) Order Information
- Quantity Available Notation
- Shipping Information And Rates
- Payment Options
- How To Cancel An Order
- Return Policy
- How Can I Check the Status of My Order?
- Having trouble getting our site to work properly?
About K&L Wine Merchants
Contact Us
- Reach us by phone at 877-KLWines (877-559-4637) (Toll Free) or view all of our contact information .
- Get help at our Support Center
- Registered users can Log In to expedite the process of getting Support Center assistance
My Account
- Why Should I Create an Account?
- How To Create An Account
- Checking Your Order Status
- Reviewing Or Updating Your Username, Email Address And Password
- Reviewing Or Updating Your Billing, Shipping, And/Or Newsletter Address Information
- Reviewing Or Updating Your Credit Card Information
- Having trouble getting our site to work properly?
Find Products
- Using Our Search Engine
- Browse The Aisles
- Waiting List (for items that are not currently in stock)
- What wines are new or recent arrivals?
- Large Format Bottles
- Is everything on the site in-stock and ready for shipment?
- Quantity Available Notation
- Having trouble getting our site to work properly?