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Shop Safely Online

Our Guarantee

Shopping with klwines.com is absolutely safe -- you never have to worry about credit-card safety when you are shopping at our site. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them. See guarantee details below.

How We Make Shopping Safe

We use the latest encryption technology to keep your personal information safe. All your ordering information -- including your name, address, and credit card number -- is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system. To ensure that your information is even more secure, once we receive your credit card information, we store it on a server that isn't accessible from the Internet.

Guarantee Details

In general, under federal law, you will not be liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you are held responsible for this amount, klwines.com will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from klwines.com while using our secure server.

Still Prefer to Order by Phone or Fax?

We gladly accept orders via phone or fax. Simply print out a copy of your shopping basket. Then call us at (800) 247-5987 Monday-Saturday from 9am-7pm Pacific, or Sunday from 10am-6pm Pacific. Customers outside of the United States should call (650) 364-8544. Our fax number is (650) 364-4687. Please note that these telephone and fax numbers go to our Redwood City location, where our Internet and mail-order center is located.