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Shipping Information

Frequently Asked Shipping Questions

Important Notes Regarding K&L Shipments

  • Our fulfillment methods vary by the locations where your products are located. Because we give you access to everything in stock (regardless of where it's located), we use a few different business rules. If you're having items shipped to an address, we transfer all items back to our Northern California warehouse and ship them out from there, unless there are items located in our Hollywood store. Hollywood items will ship directly to you separately. If you are picking items up (will call) at any of our locations, we create individual orders for each separate location and then consolidate these individual orders together at the final pickup location.
  • Unless you live on the West Coast, we strongly discourage you from selecting "Ground Service" as your shipping method. During the winter and summer months, weather conditions (temperature) and longer delivery times can often result in the spoilage of your order. It doesn't make sense to invest in fine wines and then take the chance of ruining them due environmental factors during transit (faster and safer delivery generally isn't much more expensive). We don't make an additional profit on accelerated delivery, but we frequently recommend faster shipping options to our customers outside the West Coast.
  • You must be 21 years of age to order or receive alcoholic beverages from K&L Wine Merchants. Any shipments containing alcoholic beverages are sent with an "Adult Signature Required" sticker, and the common carrier that delivers our merchandise is required to ask and check for identification upon delivery. This means that you will have to be present at the time of delivery.
  • A small percentage of our products are sold on a "pre-arrival" or "futures" basis. These products are explicitly indicated as "pre-arrivals" or "futures" on our Web site and newsletter, along with the expected arrival dates. K&L will notify you by US mail when your "pre-arrivals" or "futures" have arrived and are ready to be shipped. You will be given the opportunity to coordinate the proper shipping address and method (we won't automatically ship out pre-arrival wines when they arrive).

Contact our Customer Service Department

By Phone:
  • (800) 247-5987
  • (650) 364-8544
By Email: