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How To Cancel An Order
We normally do not charge your credit card until your order has gone to shipping or will call (except in the case of "pre-arrival" sales). As long as your credit card has not yet been charged, you can cancel your order. We encourage you to contact our customer service department using our Online Support system. Existing customers with an account are urged to use our registered user support for the fastest service. Even without an account or signing in you can still use the system to get help. Alternatively try calling us at 1-800-247-5987. Be sure to reference your order number, if available, the products you want to cancel, and all other information that could help us locate the order rapidly. With any cancellation or modification, please let us as soon as possible.
Because of the fees charged by your credit card company when we charge and subsequently credit your card, we may enforce the collection of our restocking fee, 5 percent of the order total, if your card has already been charged. Again, we normally do not charge your credit card until your order has gone to shipping or will call (except in the case of "pre-arrival" sales). If we haven't charged your credit card, you may cancel the order without being subject to our restocking fee. If we have already charged your card, the circumstances surrounding the order may impact our enforcement of the restocking policy.
Learn more about our Return Policy.